Job Description

• Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner.
• Conduct the front office Hotels & Restaurant Management solutions training, database and application configurations matching between the customer needs and the application standard as well as providing effective on site “Live Coverage” to the required standard.
• Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the per-determined time-frame of the contracted service level agreement.
• Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
• Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
• Manage own work performance to meet goals and objectives outlined in individual performance plan.
• Participating in products testing process.
• Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
• Perform other/additional duties and projects that may be periodically assigned.
• Provide updates of implementation progress and challenges to the team leader on a regular basis.
• Maintain a senior level of expertise in industry leading information Management technologies.
• Contribute to business area assessment, user needs analysis and business systems design