Search Our Site



Job Description

  • Installation and Configuration of client PCs, Application server, Database server and system packages in a professional manner.
  • Conduct the front office Hotels & Restaurant Management solutions training, database and application configurations matching between the customer needs and the application standard as well as providing effective on site “Live Coverage” to the required standard.
  • Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the per-determined time-frame of the contracted service level agreement.
  • Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage own work performance to meet goals and objectives outlined in individual performance plan.
  • Participating in products testing process.
  • Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
  • Perform other/additional duties and projects that may be periodically assigned.
  • Provide updates of implementation progress and challenges to the team leader on a regular basis.
  • Maintain a senior level of expertise in industry leading information Management technologies.
  • Contribute to business area assessment, user needs analysis and business systems design

Job Qualifications


  • 3-4 years of experience in the same position.
  • Intensive experience in Hotels operations.
  • B.Sc. degree in a relevant field with a strong computer background, networks and technical skills.
  • Good command of English.
  • Strong knowledge of current technologies and Microsoft SQL technologies.
  • Good understanding of product business know-how would be an advantage.
  • Able to work under pressure, multi-task and able to prioritize tasks ensuring that all assignments are completed according to the relevant business processes.
  • Extensive application and database engine up to date knowledge’s.