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Job Technical Requirements

  • Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time frame of the contracted service level agreement.
  • Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures.
  • Follow through with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
  • Manage work performance to meet goals and objectives outlined in the individual performance plan.
  • Actively participate in training programs as assigned by a Team Lead or the Manager.
  • Work effectively with other teams and help Desk team to resolve customer issues regarding fast respond, reliability, and availability
  • Perform other/additional duties and projects that may be periodically assigned.

Job Qualifications


  • Bachelor Degree in Accounting.

  • 3+ years of experience in a similar role.

  • Good command of English.

  • An excellent communicator, self-motivated and smart.

  • Good understanding of business know-how.

  • Flexible and adaptable to customer needs.
  • Excellent interpersonal skills.