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Send CV - TECHNICAL SUPPORT MANAGER

Leading and monitoring the service delivery team.
Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.
Conducting the upgrade plans and follow up maintenance contracts.
Improve documentation of technical support policies and procedures.
Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.
Work hand-in-hand with the management to plan service delivery strategies.

Bachelor Degree.
Minimum 7 years of experience.
Strong Leadership and Communication Skills.
Excellent command of English.
Strong knowledge of current technologies and Microsoft SQL technologies.
A good understanding of product business know-how would be an advantage.
Ability to work under pressure to meet deadlines.
Educated to a degree level in a computer-related system, with a demonstrated strong computer background and technical ability.