Booking.com™ is an Online Travel Agent (OTA) that operates the website www.booking.com, which is a platform on which consumers can search for, compare and book hotel rooms. The website www.booking.com is available in more than 40 languages, and offers 1,078,931 active properties in 227 countries and territories. Each day, over 1,200,000 room nights are reserved on Booking.com guarantying the best prices for every type of property from small, family-run bed and breakfasts to executive apartments and five-star luxury suites. This platform does not take payments upfront, and provides a one-stop-shop for consumers with its increased focus on user reviews.
As soon as the guest books a property on the Online Travel Agent (OTA) booking.com, he receives an email of confirmation including all of reservation details, as well as a booking number and PIN code. Same time the OTA sends an email to the hotel with all customer’s details to complete the booking process.

• Booking.com now claims to be the number one online hotel reservation service in the World. From our experience with hoteliers, booking.com certainly has significant distribution power, and there is no doubt that it represents an increasingly significant portion of the income of numerous hotels throughout the World.
• Today, travelers want to be able to book affordable accommodation, quickly and with minimal effort using OTA’s. If your property is not listed with the major, or leading OTAs then you’re sacrificing a large portion of your potential online revenue.
• OTAs like Booking.com have nominal marketing budgets and website traffic. Aside from the bookings they generate for hotels, they also inadvertently help to direct “travel bookers” to a hotel’s own website. 

BUT Reservations, cancellations, special requests are sometimes taking a long time to manually noting down reservations and assigning rooms. Coupled with the fact that the front desk is usually managed by one to two personnel for tens to hundreds of guests, this department is naturally prone to making mistakes. So an error may occur within this manual process. Double bookings, forgotten reservations, and other such scenarios don’t just ruin the guest’s experience; they can also be extremely detrimental to the hotel’s brand image in the long run.
One of the biggest challenges faced by the front desk is updating room inventory on time. It can get very difficult to update availability across all OTAs every time a booking is made.

Paying attention to customers’ needs and insisting on solving their problems, Comsys has developed the first Booking-Interface in Egypt which works as an intermediate between Booking.com & the hotel. Once the customer submits his/her reservation on Booking.com, the Booking-Interface will automatically update the reservation system in the hotel with all customer data and his/her special requests in real-time, enabling you to instantly capture all revenue and eliminate the possibility of human error .

This role is not limited to making reservations; it maintains records of the hotel occupancy, which help in planning sales & marketing strategies.